FAQ’s
How much does Delivery cost?
Delivery to trade customers within the UK Mainland is charged at £70 flat rate, no matter the order value. Although additional charges may apply for certain part of Scotland. We will confirm any additional charges while processing your order.
Where do you deliver to?
We will deliver to anywhere on the UK main land.
All deliveries will be to a ground floor, covered location or loading bay
Please note that if there are parking or Vehicle size restrictions (i.e. Van, 7.5ton lorry, articulated lorry), please ensure you inform us at the time of ordering as failure to do so will result in additional charges and delayed delivery.
Please note that delivery charges will also apply to locations other than the ground floor
What happen if i am over charged in error?
Incorrect charging is a rare occurrence. However, we appreciate that no system is infallible and errors can occur. As such, we have put in place a system whereby all orders are manually checked by our Customer Service Team before being processed. This means that you can be assured that any error in the total cost of your order will be credited.
If however, you spot an error that we haven’t, we promise to always review the matter quickly and gladly refund any monies due, via the original method of payment.
What if i want to place and order with more than on delivery address?
Contact our customer service team or this can be done online at the time of ordering.
Please note that multiple delivery points requested within a single order will incur their own separate delivery charges.
How long will my order take to be delivered?
The length of your delivery time will vary depending on the product(s) you order. Once your order has been placed we will acknowledge your order within 24 hours. Delivery lead times are as mentioned under product description. We will inform you asap if lead times are likely to be longer. As a rough guide, stock items are delivered in approximately 2 weeks
Are items flat packed or ready assembled?
That will depend on what you order: some of our items are supplied in a flat pack especially tables and some seating and will require some light assembly.
What if my order is faulty or damaged?
Don’t worry! If your goods arrived damaged or faulty, we will replace them ASAP. To help us, please contact our customer service team asap and provide photographs for our records.
How can i place and order?
We’ve aimed to make the process of placing an order as easy as possible, by giving you the flexibility of ordering online and making a payment via our safe and secure payment system. Alternatively, you can place your order by calling 01207 591347
Do you supply samples of goods?
We can provide product samples but these are chargeable.
Colour samples are available at no extra charge.
I can‘t find what I’m looking for?
Contact our Customer Services team using our Contact Us form or please call us on 01207 591347 to discuss your requirements.
Can i place and order if i am a private individual (i.e. not a Restaurant,Hotel, Cafe, Office or Company)?
-We primarily sell to businesses & other organisations, we show prices ex-VAT. Delivery & VAT will be calculated and added to the total of your basket at the checkout when you come to pay for your goods.
– Products featured within our website are designed for commercial use and are built to contract quality, some products may not be suitable for home use. If unsure, please contact us prior to ordering.
– Please be aware of our Returns & Refund Policy. This will differ from retail websites.
How can i pay for my order?
We have a selection of payment methods to choose from, including: Bank Transfers, Debit / Credit Cards or Cheque. However, we will require cleared cheque prior to despatch.
What if I’m not available when you want to deliver?
Deliveries to business address are normally during working hours 9 am to 5 pm. If you are not likely to be in during these hours, kindly inform us at the time of ordering.