Returns and Refunds
Note: Non-Stock products ie Made to Order products and Customised products cannot be returned or exchanged.
Important: Items that have a customer chosen finish on upholstery, wood or metal cannot be returned or exchanged, as they are manufactured specially for you with those finishes. This includes any customisation of the product like height, etc.
Return of STOCK items will not be accepted under the following conditions;
If notified after 7 days from the date of receipt of items.
If the original packaging has been disposed off.
If any item has been assembled.
If the items are not in re-saleable condition
Only items purchased from stock can be returned or exchanged. Note: COST OF RETURNING GOODS AND GOODS IN TRANSIT RISK INSURANCE, WOULD BE AT THE BUYERS EXPENSE AND THE BUYERS RESPONSIBILITY. ORIGINAL DELIVERY CHARGE CANNOT BE REFUNDED
GOODS DAMAGED IN TRANSIT: It is the customer’s responsibility to check the condition of the goods received. Any missing items or transit damage should be notified in writing within 48 hours. Please retain the packaging and boxes for inspection before any claim can be processed. (For more details see deliveries section)
Returning stock items:
Please call or email us within 7 days from date of receipt of goods to advise the reason for returns.
Return of stock items can be made by
Requesting us to collect from a specified address. Note: There will be a collection charge, if you ask us to collect. We advise you to take a photo of the packed goods in case there is transit damage. If the goods are not packaged well, then any transit damage will be charged to you. However, if there is a transit damage for well packaged goods then it will be the couriers responsibility.
Returning the products yourself in a re-saleable condition at your own expense. We advice you to package the items well and insure them if required, as any transit damage will be your responsibility. We also advice you the take a photo of the packed items in case you need to claim from the courier.
Once we receive the goods, we will check them for transit damage and usage at our warehouse and advise of a refund or claim accordingly.
Refunds are normally made within 14 working days. If you have asked us to collect, then the charge will be deducted prior to refund along with the original delivery charge.