Frequency Asked Questions

Have questions about our furniture? Explore our FAQ page for answers to common queries, from assembly instructions to our return policy, and discover how we can help you create your space.

The length of your delivery time will vary depending on the product(s) you order. Once your order has been placed we will acknowledge your order within 24 hours. Delivery lead times are as mentioned under product description. We will inform you asap if lead times are likely to be longer. As a rough guide, stock items are delivered in approximately 2 weeks
This varies on a product by product basis, almost all our chairs are fully assembled however some mixed material chairs will require some partial if not full assembly. Most table bases come flat packed and will require assembly. Get in touch about our assembly and installation service to cut down on your work load
We primarily sell to businesses and other organisations; we show prices ex-VAT. Delivery & VAT will be calculated and added to the total of your basket at the checkout when you come to pay for your goods.

Products featured within our website are designed for commercial use and are built to contract quality, some products may not be suitable for home use. If unsure, please contact us prior to ordering.

Please be aware of our Returns & Refund Policy. This will differ from retail websites.
There are limitation to the return of goods, any product which is made to order is a non-returnable product. However, we want you to be happy with your items so please get in touch and we will try to help you. For Stock items, some are returnable, however they will need to be returned in there original packaging and there maybe associated costs such as restocking charges and collection fees.

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Catherine Muir Design

The bench and table are fantastic and the custom service was excellent

Claire Marchetti

A delivery date was agreed and the team turned up on time, even though we’re 50 miles away, and did the job in half a day, so we didn’t even have to close for any period of time, no...

Casa Romana, Richard

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Frequency Asked Questions

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Frequency Asked Questions

How much does delivery cost?

Why can’t I get installation with some deliveries?

Why are some of the prices guide prices not set prices?

How long will my order take to arrive?

Are items flat packed or pre assembled?

Can I have custom fabrics?

What if my order is faulty or damaged?

Do you supply samples?

Can I place an order if i am a private individual?

I can’t find what I’m looking for, can you help?

Can I return my goods if I don’t like them?

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